Customer Support Services
Highly reactive, long term support
In an economic context where technologies are increasingly influenced by the mass consumer market, product lifetimes have shortened considerably.
EADS TEST & SERVICES has resisted this trend by guaranteeing a very long lifetime for their products. Testers accompany aircraft and weapon systems for as long as necessary throughout their operational lives.
This competitive advantage is covered by support contracts renewable by 3- or 5-year periods, or even longer. Training and technical documentation also play key roles in maintaining skills and are ensured over the long term.
© EADS TEST & SERVICES |
© EADS TEST & SERVICES |
© EADS TEST & SERVICES |
Prompt On-Site Services
The location of logistics centres in Asia and America has allowed EADS TEST & SERVICES to enhance their reactivity to customers’ requirements. Already capable of sending out technicians to anywhere in the world within a few days, the company can now also carry out repairs in these centres. For standard replacements, delivery takes from 24 to 48 hours.
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24/7 Hot-Line Services
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A 24/7 global hot-line also provides immediate round the clock assistance worldwide. In addition to this emergency technical assistance, standard logistical services include repairs, calibration and spare parts.
On-Line Support Services
The secured Internet site dedicated to Support plays an important part in ensuring EADS TEST & SERVICES’ reactivity. Remote monitoring and operation of the customers’ testers adds a diagnostic capability that complements the service provided by telephone assistance.
Services provided through the Customer Support's website :
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Secure downloading of test system upgrades and application programmes,
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Products' use or upgradeability data provision,
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On-line consultation of technical documentation,
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Training or spare parts catalogues,
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Follow-up of shipments and repairs.
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© EADS TEST & SERVICES |
For more information on EADS TEST & SERVICES' Customer Support, you can connect to www.MyATE.ts.eads.net (secured website).
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