EADS TELECOM North America’s Centergy Linguist Opens Contact Center Door To Any Language, Anytime

Multilingual application connects customers, agents in any language

A revolutionary language conversion program that allows contact center customers and agents to instantly select from up to 50 languages of their choice was introduced today by EADS TELECOM North America.

Centergy™ Linguist provides access to 50 languages and more than 100 levels of proficiency. With a single keystroke or phone prompt, Centergy Linguist changes all of Centergy™ M7480’s solution components globally to the customers’ and agents’ language of choice. The application converts all agent information to the selected language, making it easier for the agents to communicate in the customers’ preferred language.

Centergy Linguist instantly converts voice prompts and on-screen information to the language selected by the customer and routes the call to the agent most proficient in that language, setting a new standard for personalized customer service. Based on Unicode, virtually any language can be programmed into the application.

“Effective communication is the baseline of good customer service, and an essential requirement for business everywhere,” said Stephane Angelot, vice president of product line management for EADS TELECOM North America. “Centergy Linguist totally eliminates the language barrier, opening the door to better customer interactions.”

Centergy M7480 is a Windows-based, multimedia contact center solution that resides on a single server and comfortably scales from five to 500 agents. In addition, its modular design allows companies to purchase only the options they need while leaving capacity for growth. Centergy M7480 also includes Centergy™ Conductor, a new revolutionary contact center management tool.

EADS TELECOM North America Inc., a leader in secure digital networks and voice infrastructure, introduced Centergy M7480 to complete its vision of offering a full suite of contact center products under the Centergy name that, eventually, will be hardware agnostic, allowing the software to run on almost any manufacturer’s switch.

Headquartered in Dallas, EADS TELECOM North America is a leading provider of enterprise telephony and contact center solutions for converged and full voice over IP (VoIP) networks. Solutions include Centergy™ Contact Center for informal call centers, multi-site contact centers and outsourcers with multiple clients, and PointSpan® IP telephony systems, phones and applications for enterprises of all sizes. EADS TELECOM North America and its European strategic counterpart, EADS TELECOM, support customers and systems in more than 80 countries. EADS TELECOM North America Inc. is a wholly owned subsidiary of EADS North America Inc. For more information, please visit the Web site at www.eadstelecom-na.com.

EADS North America is the holding company for the North American activities of EADS, the second largest aerospace and defense company in the world. Through its business units and nationwide network of suppliers, EADS and EADS North America contribute more than $6 billion annually to the U.S. economy. With 10 operating units and investments in 10 states, including the District of Columbia, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, and defense markets. To learn more, please visit the Web site at www.eads.net.

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